Pre-Order FAQ

What is a pre-order?
A pre-order is a purchase for an exclusive item that is not yet in stock. Purchasing a pre-order item is a great way to secure an item + avoid sell outs. All pre-order items are marked with a ‘pre-order’ button + will have an estimated shipping date in description.

How does a pre-order work?
To secure your item, full payment is due at checkout. When the item arrives, we will ship it within two business days. Once an order is placed, the item will ship when the manufacturer releases it to Siela Boutique.

How long do pre-order items take to arrive?
Most pre-order items arrive + will be shipped to you within a week. Each pre-order item is dated with its estimated delivery date in the description. 

What about changes in delivery dates?
Because the item has not yet reached us, we cannot guarantee the exact date your item will ship. Each pre-order item has an estimated shipping date but this is subject to change from the manufacturer without prior notice. If for any reason we are not able to fulfill your pre-order, we will refund you for the full amount immediately. 

How will I know when my pre-order has shipped?
You will receive an automatic email with tracking information to your email address on file when your order ships out, just as you would with an order for an in-stock item.

Can I return my purchase?
All returns are for store credit or exchange only.

Can I cancel an item I pre-ordered?
Yes. You can cancel as long as it has not shipped to you yet. Simply send us an email at hello@shopsiela.com.

Can I order a pre-order item as well as an in-stock item?
Of course (+ we thank you)! However, your order will be held until the pre-order item is available and all items can ship together in one package.

If you would like your in-stock purchases to ship separately, ahead of your pre-order purchase, please either purchase the in-stock items through a separate order from your pre-order items, or contact us to request that the order be split + shipped separately. Email us at hello@shopsiela.com or fill out our contact form

Further questions? Email us at hello@shopsiela.com or fill out our contact form